Last updated: October 3, 2026

PIE Scientific LLC (“PIE Scientific,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding our use of your information when you visit https://www.piescientific.com (the “Site”), contact us, purchase our products, or otherwise interact with us.

1. Who We Are

Controller: PIE Scientific LLC
3281 Whipple Road
Union City, CA 94587
United States
Phone: +1‑510‑788‑2439
Email: info@piescientific.com

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we may appoint an EU/UK representative in accordance with Article 27 GDPR; please check the latest version of this policy for that information.

2. Scope of This Policy

This Policy applies to personal data (“information”) we collect from:

Visitors to our Site, including through cookies and similar technologies;
Individuals who submit inquiries or forms on the Site (e.g., Contact Us, product‑registration, or quote request forms);
Customers and prospective customers who communicate with us by email, phone, trade‑show interactions, or other channels;
Users of remote‑support software we employ for servicing our equipment.

It does not cover third‑party websites or services that may link to—or be linked from—our Site.

3. What Information We Collect

Category	Examples	Source
Identifiers	Name, business title, postal address, email address, telephone number, product serial number	Directly from you via web forms, emails, or calls
Commercial information	Products or services purchased, purchase dates, warranty records, support tickets	From purchase transactions and product‑registration forms
Internet / device data	IP address, browser type, operating system, referring/exit pages, clickstream data, pages viewed, and cookie identifiers	Automatically via cookies, server logs, and analytics pixels
Geolocation data	General location inferred from IP address	Automatically from your device
Job‑application data (if you apply for a position)	Résumé/CV, employment history, education details	Directly from you

We do not intentionally collect sensitive personal data (e.g., credit‑card numbers, Social Security numbers, health data) through the Site. Please refrain from submitting such data.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Operate and secure the Site (strictly necessary cookies);
Measure Site performance and usage trends (analytics cookies, e.g., Google Analytics);
Remember your preferences (functional cookies);
Market our products via re‑targeting ads (marketing cookies, e.g., Google Ads, LinkedIn Insight Tag).

Where required by law (e.g., EU/UK GDPR and ePrivacy Directive), non‑essential cookies are set only after you grant consent via our cookie‑consent banner. You can withdraw consent at any time by clicking “Cookie Settings” in the Site footer.

For a full table of cookies, their providers, lifespan, and purpose, see our separate Cookie Policy.

Information recorded with Contact Us form submissions. To help us respond to your inquiry and understand how visitors find us, our Site keeps a small record in your own browser (local storage, kept up to 90 days) of how you arrived at the Site (for example, a search engine, an online ad, or another website, including ad campaign and keyword details and the ad click identifier), the pages you viewed and the time spent on each, the number of visits, files downloaded, and your device type, browser, language, and time zone. This information stays in your browser and is sent to us only if you submit our Contact Us form, together with your message. When the Contact Us form is displayed, your IP address is sent to an IP-geolocation service (ipapi.co, or geojs.io as a backup) to determine your approximate city, region, country, and network provider, which is included with your form submission. We use this information only to respond to your inquiry and to measure the effectiveness of our website and advertising. You can clear this record at any time by clearing your browser’s site data for piescientific.com.

5. How We Use Your Information (Purposes & Legal Bases)

Purpose	Legal basis (GDPR) / Business purpose (CCPA)
Respond to inquiries and provide quotations	Contract (Art. 6(1)(b)) / “Provide goods or services”
Process and ship orders, manage payments, and fulfill warranty obligations	Contract; Legal obligation (tax, export laws)
Provide technical support and remote diagnostics	Contract; Legitimate interests (optimize customer experience)
Improve our products, services, and Site functionality	Legitimate interests (analytics & R&D)
Send product updates, event invitations, or newsletters	Consent (opt‑in marketing) or Legitimate interests (B2B communications), with opt‑out option
Detect, investigate, and prevent fraud or misuse	Legitimate interests; Legal obligation
Comply with legal obligations (e.g., bookkeeping, export‑control)	Legal obligation

For California residents, these activities correspond to the “business purposes” and “commercial purposes” defined in §1798.140 of the California Consumer Privacy Act, as amended by the CPRA.

6. How We Share Your Information

We never sell personal data. We may share it with:

Service providers – hosting providers, CRM/email‑marketing platforms, payment processors, logistics companies, analytics providers, remote‑support platforms, and professional advisors who process data on our behalf under contract (GDPR Art. 28).
Affiliates and business partners in the context of joint marketing, distribution, or co‑developed products.
Competent authorities when required to comply with laws, court orders, or to protect our rights.
Successors – in connection with any merger, sale of assets, or bankruptcy.

Each recipient is required to safeguard your information and may only use it for the purpose we specify.

7. International Data Transfers

We are headquartered in the United States. When we transfer personal data from the EEA, UK, or Switzerland to recipients outside those jurisdictions, we rely on Standard Contractual Clauses (SCCs) or another approved safeguard (GDPR Arts. 44‑49). Copies of the relevant clauses can be requested via privacy@piescientific.com.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described above, including to satisfy legal, accounting, or reporting requirements. Typical retention periods include:

Sales inquiries: 3 years from last interaction;
Customer records: life of the product + 7 years (warranty & legal requirements);
Analytics data: 26 months (Google Analytics default);
Cookie consents: 5 years (evidence of consent).

You may request more details on specific periods.

9. Security Measures

We use industry‑standard technical and organizational measures to protect personal data, including TLS encryption, access controls, and regular security audits. No method of transmission or storage is 100 % secure, however; therefore we cannot guarantee absolute security.

10. Your Rights & Choices

10.1 EEA/UK/Swiss Individuals (GDPR)

You have the right to request access, rectification, erasure, restriction, objection, and data portability of your personal data, and to withdraw consent at any time. To exercise these rights, email privacy@piescientific.com. You also have the right to lodge a complaint with your local data‑protection authority.

10.2 California Residents (CCPA/CPRA)

You may request:

Know / Access – the categories and specific pieces of personal information we have collected;
Delete – deletion of your personal information, subject to exceptions;
Correct – correction of inaccurate information;
Opt‑out – of the “sale” or “sharing” of personal information;
Limit use of sensitive personal information (if we collect any);
Non‑discrimination for exercising your privacy rights.

To submit a request, email privacy@piescientific.com or call +1‑510‑788‑2439. Authorized agents may act on your behalf with a signed authorization. We will verify your identity before fulfilling any request.

10.3 Marketing Communications

You can opt‑out of marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us.

11. Children’s Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us so we can remove it.

12. Third‑Party Links

Our Site may contain links to third‑party websites (e.g., YouTube videos, social‑media pages). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date at the top indicates the effective version. Material changes will be announced on the Site or via email where required by law.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Email: info@piescientific.com
Phone: +1‑510‑788‑2439
Mail: PIE Scientific LLC, 3281 Whipple Road, Union City, CA 94587, USA

PIE Scientific LLC Privacy Policy